Shipping charges start from just £2.99 - all parcels are delivered by Royal Mail, Yodel or Hermes unless you choose our premium DHL Express service which is charged at only £5.99 on any order.
- orders under £3 - £2.99 - orders under £50 - £3.99 - orders over £50 - FREE
Although we can't always guarantee it, we aim to dispatch all orders made between Monday and Friday, before 2pm, on the same day. Orders made after this time or at the weekend will be processed the next working day. We will always ensure to pick the best service for your order.
Deliveries are made on working days (Monday - Friday exc. Bank Holidays). Weekends are not included in any delivery time frames. We do not currently offer the option for weekend deliveries.
You will receive a tracking number when you order is registered with the courier. Depending on the service used, you can use your tracking page to re-arrange delivery or allocate your safe place if you won't be available to receive the delivery.
If you do not receive a tracking number after 2 working days please contact us on 0161 485 1309 or email firstname.lastname@example.org
Please note: some products are not eligible for nationwide shipping this is due to courier restrictions.
Unfortunately we currently only ship to addresses within Zone A and Zone B of the United Kingdom. Any orders made outside of these locations will be automatically cancelled.
We apologise for any inconvenience these limitations may cause.
Click & Collect
Our free click and collect service is available for anyone and any order size please simply choose the 'pick up' option at checkout and we will email you as soon as your order has been picked and is ready for collection. For orders made before midday Monday to Saturday we aim for a three hour turnaround. Orders made after this time or on a Sunday will be processed the next working day. Please see our opening hours page for up to date information.
Free Local Delivery
Our local delivery service is only available for orders over £15 within eligible postcodes. These postcodes are currently: SK6 8, SK7, SK8, SK9 7, SK9 6, SK12, SK23.
We aim to dispatch local delivery orders within 24 hours however due to demand in our high street store this service can sometimes take longer. We will usually call you to let you know when we are on our way.
We reserve the right to change these terms at anytime and with little notice.
Returns Our returns policy lasts 28 days. If more than 28 days have passed by since your purchase, unfortunately we cannot offer you a refund or exchange. All goods returned must be arranged with us prior to sending via phone or email. This will enable us to assist you more thoroughly with your request and to deal with any difficulties that may arise.
Refunds can only be issued if the buyer encloses within the return a copy order confirmation or proof of purchase (eg. confirmation email) and a brief explanation as to why the item is being returned.
Original shipping fees unfortunately cannot be refunded and all refunds will be issued using same method as the original payment when possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These include perishable goods (products with a 'best before' or 'use by' date), products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items
To complete your return, we require a receipt or proof of purchase, this can be simply a copy your confirmation email.
There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 28 days after delivery
Please note it can take up to 10 working days for your refund to reach you. If you haven't received your refund after this time please contact your bank in the first instance as it may have been processed but not be showing on your account. Following this please contact us to investigate further.
Returning your Item/s Once you have contacted us to return your item/s you will be required to arrange and pay for your own return shipping. We have found most customers have the best success using parcel2go.com, their local Hermes ParcelShop or Post Office services. Please mail the parcel to:
Snape & Sons, 21 Church Road, Cheadle Hulme, Cheadle, SK8 7JD, United Kingdom
Depending on where you live, the time it may take for any exchanged products to reach you may vary.
We would always recommend you use a tracked service as we cannot be held responsible for any items lost in transit. If you are shipping an item over £50 it may also be worth considering purchasing shipping insurance. We unfortunately cannot guarantee that we will receive your returned item nor accept any liability for any returns lost in transit.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note it can take up to 10 working days for a refund payment to be processed by your bank.
Late or missing refunds (if applicable) If you haven’t received a refund 10 working after a confirmation please contact your credit card company or bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (faulty goods) Although we check all orders that we dispatch for quality but we do understand that occasionally items may slip through our checks or get damaged in transit. To request an exchange please send us an email at firstname.lastname@example.org with the nature of the fault. Once we can objectively confirm the damage/fault, we will then be in touch and let you know how to return the item/s to us. It's helpful to send photographs or a video to demonstrate the fault/damage with the item.
Gifts We are only able to provide refunds using the same method in which the purchase was made meaning the gift giver will find out about the return and receive the refund if eligible.