Standard Shipping

Shipping charges start from just £3.99 for local deliveries and £4.99 for other UK mainland orders - all parcels are delivered by Royal Mail or Evri (previously Hermes) unless you choose our premium DHL Express service which is charged at only £6.99 on any order.

- orders under £50 - from £4.99
- orders over £50 - FREE Fully Tracked Shipping

*The above fees are applicable for orders in Mainland UK ONLY.

Please note: due to courier restrictions some of our products are currently unavailable for nationwide delivery. These products are marked for local sales only throughout the website. We apologise for any inconvenience this may cause. That said, for addition fees delivery may still be available, contact us should you require a quote. 

Please note these time scales are estimates only and not guaranteed.
Age restricted items will be subjected to a surcharge to cover the added costs of age verification delivery (AVD).

Although we can't always guarantee it, we aim to dispatch all orders made between Monday and Friday, before 2pm, on the same day. Orders made after this time, on Bank Holidays or at the weekend will be processed the next available working day. We will always ensure to pick the best service for your order.

Deliveries are made on working days (Monday - Friday exc. Bank Holidays). Weekends are not included in any delivery time frames. We do not currently offer options for deferred delivery or weekend deliveries.

If your parcel is delivered after the above estimates, we will happily refund on request, the difference in cost between the service paid for and the service that matches the delivery time, but we cannot refund any delivery fee in full.

Should you not be available at time of delivery your parcel may be left with a neighbour, redirected to your local post office, or left on your premises in a 'safe place' as per the terms written by the delivering courier company. We do not accept responsibililty for these parcels, should they go missing or become damaged from the choices made by the courier company at the point of delivery.

You will receive a tracking number when your order is registered with the courier. Depending on the service used, you can use your tracking page to re-arrange delivery or allocate your safe place if you won't be available to receive the delivery.

If you do not receive a tracking number after 2 working days please contact us on 0161 485 1309 or email hello@snapes.uk

Please note: some products are not eligible for nationwide shipping, this is due to courier restrictions and unfortunately, out of our hands.

Knives and other Age restricted Items (Age Verified Delivery)

 There will be a minimum delivery charge of £9.99 on any knives, blades, and other age restricted items.

Your order will be sent using Royal Mail's Age verification delivery service. You may be required to provide ID to accept your delivery, as the postman will be following the guidance of 'Challenge 25!'.

Unfortunately, Snape & Sons is unable to refund any delivery fees for failed age verified deliveries.

 Click & Collect

Our free click and collect service is available for anyone and any order size please simply choose the 'pick up' option at checkout and we will email you as soon as your order has been picked and is ready for collection. For orders made before midday Monday to Saturday we aim for a three hour turnaround. Orders made after this time or on a Sunday will be processed the next working day. Please see our opening hours page for up to date information.

Free Local Delivery

Our local delivery service is Free for all orders over £30 within eligible postcodes. These postcodes are currently:
SK6 8,
SK7,
SK8 5, SK8 6, SK8 7,
SK12,
SK23.

For all orders less than £30 the local delivery charge is £3.99, however please note, there may be a small surcharge for heavy and bulky items.

All local deliveries will be completed on the nearest Thursday or Friday - depending on slot availability.

 ----

We reserve the right to change these terms at anytime and with little notice.

Returns

Our returns policy lasts 60 days. If more than 60 days have passed by since your purchase, unfortunately we cannot offer you a refund or exchange. All goods returned must be arranged with us prior to sending via phone or email. This will enable us to assist you more thoroughly with your request and to deal with any difficulties that may arise.

Refunds can only be issued if the buyer encloses within the return a copy order confirmation or proof of purchase (eg. confirmation email) and a brief explanation as to why the item is being returned.

Any and all refunds will be issued using same method as the original payment when possible.

To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it (ie a resaleable condition) or faulty/damaged.

Several types of goods are exempt from being returned. These include perishable goods (products with a 'best before' or 'use by' date), products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase, this can be simply a copy your confirmation email.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery

Returning your Item/s
Once you have contacted us to return your item/s we will provide you the relevant information and instructions for arranging the return shipping. Unless there is a fault, damage on arrival or a picking error you will be responsible for any return shipping fees.

Please note: we can arrange returns post on request, making use of the Collect+ returns network - there is a £4.99 surcharge deductible from all returns to cover the costs incurred by this service (except where there is a fault or damage to the product, in this instance we will always cover postal costs for you.) 

We can also arrange a collection return from the original delivery address for £8.99

Exchanges (Faulty Items)
Although we check all orders that we dispatch for quality, we do understand that occasionally items may slip through our checks or get damaged in transit. To request an exchange please send us an email at hello@snapes.uk with the nature of the fault, including photographs or a short video to demonstrate the issue. Once we can objectively confirm the damage/fault effects the use of the product, we will then be in touch with instructions of how to proceed including how to return the item/s to us, when applicable.

Returns postage is free on damaged and faulty items, where damage affects the use of the product, and your return will require dropping off at your local Collect+ drop-off point.

With over 6000 locations nationwide, there's sure to. Be one nearby. You can search for your nearest Collect+ drop-off point here: parcelshopfinder.dhlparcel.com

We can also arrange a collection return from the original delivery address for a small fee of £4.99, deductible from any refund amount or payable on booking.

Once we are in receipt of the faulty/damaged item/s we will dispatch the replacement as soon as possible. Please note however - depending on where you live and current stock levels, the time it may take for any exchanged products to reach you may vary.

Please note: unless agreed to prior to shipping, we are unable to reimburse any shipping charges incurred by using your own preferred courier/postal service.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Depending on the condition of the returned items there are three outcomes for any refund requests.

1. Should the item be deemed faulty or damaged on arrival to you, we will refund the total amount paid
2. Should the item be in a resalable condition we will refund the cost of the item/s minus any deductible return shipping fees.
3. Should the item not be faulty nor in a resalable condition we will only be able to refund a maximum of 50% the value of the item/s

If you are approved, then your refund will be processed immediately and a credit will automatically be applied to your credit card or original method of payment. Please note it can take up to 10 working days for a refund payment to be processed by your bank.

Please note: Any items purchased longer than 6 months ago are not eligible for neither a refund or exchange, unless you can provide proof that the faulty was present from the date you received you order.

Late or missing refunds (if applicable)
If you haven’t received a refund 10 working after a confirmation please contact your credit card company or bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@snapes.uk.

Gifts
We are only able to provide refunds using the same method in which the purchase was made meaning the gift giver will find out about the return and receive the refund if eligible.

The Right to Cancel

Buyer Cancellation

We reserve the right to refuse the cancellation of orders in all situations; In particular  situations where goods have been despatched to the Buyer or ordered in specifically on the buyers request.

Snape & Sons will not accept the return of Goods where such Goods have been correctly supplied to order. However, we may voluntarily agree to a return of Goods but this will only be with consent, within 14 days of the order being placed, and we will not in any event be obliged to accept the return of Goods. 

Seller Cancellation

We reserve the right to cancel any order, at any time prior to order being delivered, refunding you, the buyer, in full via the original method of payment. We cannot accept any liability to for any loss, damage or inconvenience caused by such cancellations.